FAQ – WavePlayer https://www.waveplayer.info A WordPress audio plugin Tue, 14 Mar 2023 15:27:14 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://media.waveplayer.info/wp-content/uploads/2016/02/cropped-thumbnail-512x512-48x48.png FAQ – WavePlayer https://www.waveplayer.info 32 32 Is WavePlayer compatible with Amazon S3, Digital Ocean, Google Cloud Storage or Wasabi? https://www.waveplayer.info/kb/is-waveplayer-compatible-with-amazon-s3-digital-ocean-or-google-cloud-storage/ Mon, 25 Jan 2021 03:16:22 +0000 https://www.waveplayer.info/?post_type=docs&p=9085 The best way to integrate audio files in WavePlayer is to use the Media library. But we understand that not every web hosting provider can guarantee the speed, bandwidth and capacity to reliably host thousands of files. That is why we always recommend our customers to consider offloading your media files to a storage service, such as Amazon S3, Digital Ocean or Google Cloud Storage. Thanks to plugins such as WP Offload Media by DeliciousBrains, you can automatically offload your media files to a storage service by simply uploading your files to your local Media library, as you usually do. Here how this works:

  1. You upload a new file to your Media Library;
  2. WP Offload Media copies the file to your storage service;
  3. when WordPress requests that file, the resource will be loaded from the storage service instead of your local server;
  4. optionally, after the uploading process completes, you can configure the offloading plugin to remove the actual file from from your local server, so it doesn’t take up any space

If you want to learn more about how you can configure WP Offload Media with your website, I would recommend you read the following guides:

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How do I add a player to my post or pages? https://www.waveplayer.info/kb/how-do-i-add-a-player-to-my-post-or-pages/ Wed, 24 Jun 2020 04:48:52 +0000 https://www.waveplayer.info/?post_type=docs&p=8419 You can follow the article about Using WavePlayer that focuses on three different editors: Gutenberg, Elementor and the Classic Editor. For every other editor or page builder, we would recommend looking at the structure of the shortcode, as using the waveplayer shortcode in a text editor seems to work in most of the page builders we tested.

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How can I add a cover art picture to an audio file? https://www.waveplayer.info/kb/how-can-i-add-a-cover-art-picture-to-an-audio-file/ Wed, 24 Jun 2020 02:11:20 +0000 https://www.waveplayer.info/?post_type=docs&p=8410 Audio attachments are pretty much like any other post types, in WordPress. Therefore, even for an audio attachment in the Media Library, it is possible to set a Featured Image.

How to proceed:

  1. Go to your Media Library
  2. Click on any audio file. If you are using the List view, you can skip to step 4
  3. In the Audio Details dialog that pops up, click on the link Edit more details
  4. In the post editor, you can change any details of the audio file, like you do to any other post or page: click on the “Set Featured Image” and choose the image you want to use as a thumbnail for this audio track.

After completing this process, that specific audio file will have the selected picture as a thumbnail in any instance of WavePlayer.

Alternatively, it is possible to embed the cover art picture in the MP3 file before uploading it to the Media Library. When you do so, WordPress extracts the cover art picture from the audio file, adds it to the Media Library and attaches it as a featured image to the audio file it extracted the picture from, without any further action from the user.

For external files that are hosted remotely and used in your websites, WavePlayer is even capable of extracting the cover art picture from the MP3 file (if any) and use it anywhere the track is used on the website.

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How to I integrate the player in my WooCommerce products? https://www.waveplayer.info/kb/how-to-i-integrate-the-player-in-my-woocommerce-products/ Wed, 24 Jun 2020 02:10:56 +0000 https://www.waveplayer.info/?post_type=docs&p=8408 What is a product preview file? https://www.waveplayer.info/kb/what-is-a-product-preview-file/ Wed, 24 Jun 2020 02:03:55 +0000 https://www.waveplayer.info/?post_type=docs&p=8406 A preview file is an audio file that shows your customer the content of the audio products you are selling. WooCommerce uploads the downloadable files to a special folder that is not accessible unless you buy the product. For that reason, it is necessary to upload different audio files that can be safely incorporated into the pages of your website without worrying about possible unauthorized access to valuable resources. Preview files allow you to upload a lower-quality or a shorter or audio-watermarked version of your downloadable files so that you are always sure that nobody can access the high-quality tracks you are selling.

Please consider that, due to most web server limitations, WavePlayer cannot generate preview files from the downloadable files. That is something you have to do yourself, uploading separate files for download and for preview.

If you want to learn how to add preview files to your products, you can read our knowledge base article about working with WooCommerce.

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Is my theme compatible with the WooCommerce integration of WavePlayer? https://www.waveplayer.info/kb/is-my-theme-compatible-with-the-woocommerce-integration-of-waveplayer/ Wed, 24 Jun 2020 01:59:06 +0000 https://www.waveplayer.info/?post_type=docs&p=8404 WavePlayer integrates with WooCommerce using its action and filter hooks. So, as long as your theme is compliant with WooCommerce theme developing guidelines, you should not find any problem integrating WavePlayer with WooCommerce using your theme. For example, this website is based on the free version of the Mesmerize theme and the out-of-the-box integration is absolutely seamless.

We tested WavePlayer with tens of WooCommerce themes, both Free and Premiums, and the WooCommerce integration worked out of the box with the vast majority of them. Some themes, though, use various forms of customization that might require some extra actions. For example, a CSS rule of the theme could prevent an element in the player to display correctly. If you are not familiar with coding, we would recommend you to CONTACT US and we will do our best to point you in the right direction in fixing your issues.

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What is a peak file? https://www.waveplayer.info/kb/what-is-a-peak-file/ Wed, 24 Jun 2020 01:54:47 +0000 https://www.waveplayer.info/?post_type=docs&p=8402 A peak file is a small file (between 10kB and 20kB) where WavePlayer saves the waveform data of your audio files. This allows the players on your page to display a waveform much faster than it would do if it had to analyze the actual audio content every time a file is loaded.

WavePlayer also stores the peak files for remotely hosted audio files. In that case, instead of a simple peak file, it saves an info file that, in addition to the peak information, includes also all the ID3 tags extracted from the audio file during the analysis. This way, even when remotely hosted files are used, you can take advantage of instantaneous waveform rendering.

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The player seems to load fine, but no waveform is displayed. What can I do? https://www.waveplayer.info/kb/the-player-seems-to-load-fine-but-no-waveform-is-displayed-what-can-i-do/ Wed, 24 Jun 2020 01:33:10 +0000 https://www.waveplayer.info/?post_type=docs&p=8400 Most of the times, this problem is connected to a newly uploaded file or, in any case, to a file that has never been played back by a WavePlayer instance. When WavePlayer loads a file for the very first time, it needs to analyze its audio content and generates a small peak file where it saves the waveform data. This process only occurs the very first time an audio file is loaded in WavePlayer: once the process is done, the same audio file will always load almost instantaneously.

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How long does it take to generate a waveform in WavePlayer? https://www.waveplayer.info/kb/how-long-does-it-take-to-generate-a-waveform-in-waveplayer/ Wed, 24 Jun 2020 01:15:52 +0000 https://www.waveplayer.info/?post_type=docs&p=8397 The time required to analyze the audio content of a file and generate its waveform can be affected by several factors. The most relevant one is the size of the file. Since WavePlayer needs to fully load an audio file in order to analyze its content and generate a waveform, the longer is the audio track, the longer it will take it to generate its waveform. Usually, we consider that it takes 1 or 2 seconds per minute of audio recording. So, for example, the waveform of a 5-minute track should render in 5 to 10 seconds.

Of course, also a higher bitrate will affect the time required to generate a waveform.

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Does WavePlayer prevent the media files from being illegally downloaded? https://www.waveplayer.info/kb/does-waveplayer-prevent-the-media-files-from-being-illegally-downloaded/ Wed, 24 Jun 2020 01:14:13 +0000 https://www.waveplayer.info/?post_type=docs&p=8395 WavePlayer doesn’t expose the URLs of your files in the page markup. This makes it harder for the average visitor to save a track that is being played back.

Nevertheless, any media content that is accessible by the browser is literally downloaded to the device of the visitor. No matter what technique you try to implement on your website, the final result is always that the browser must access the media file in order to read it, show it or play it back. That exposes the media file to the possibility of easily being downloaded by any visitor.

Downloading a file would be relatively easy for any visitor with a fair knowledge of how a website works and how to use the browser developer tools. If you have an eCommerce website that sells audio (music, sound effects, podcast episodes, etc), we recommend to never use the purchasable audio file as a preview file. A plugin such as WooCommerce protects the purchasable files in a special folder that is not accessible by the browser. That restriction makes it also not playable by any player because the browser would get a 403 error. In that case, the approach we suggest is creating a separate file to be used as a preview file. The preview file could be:

  • a shorter version of the purchasable file (like on Amazon or iTunes)
  • a file encoded in much lower bitrate (if your purchasable file are WAV 24 bit @ 48.kHz, your preview files could be 128 kB MP3 files)
  • a watermarked version of the purchasable file (like on AudioJungle)

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